Payment Ops
We receive Inbound CPR requests from OFIs (other financial institutions) on a daily basis and these come into our Freshdesk ‘Modulr Payments Team’ queue. ...
Wed, 30 Aug, 2023 at 11:30 AM
Receive Outcome Customer support will continue to monitor the ticket and chase for an outcome from the customer, it is dependant on how they reply, what th...
Wed, 30 Aug, 2023 at 10:06 AM
Banks will often send us Credit confirmations (aka Payment traces or just Traces). Banks will send these when they have sent funds to us but they have r...
Thu, 21 Sep, 2023 at 11:01 AM